This Operations & Process Management course provides a practical and detailed exploration of managing processes efficiently in manufacturing and service organizations. The course begins with an introduction to operations management, process basics, and characteristics of a good process. It covers process strategy, operational audits, strategic fit, process architecture, and key process metrics. Learners explore Little’s Law, including worked problems and financial interpretations, along with process flow diagramming. Scheduling and project management topics are included through Critical Path, Slack Time, and CPM. Capacity concepts are explained in depth, including process efficiency, process capacity, effective capacity, and capacity analysis, with worked examples for profitability assessment. Inventory management is covered with total cost equations, EOQ, quantity discounts, reorder points, safety stock, service levels, and aggregation strategies. The course also emphasizes quality management, introducing Six Sigma, 7 quality tools (check sheets, scatter diagrams, Pareto charts, histograms, cause-effect diagrams, flow diagrams, SPC), and control charts including X-bar, R, P, and C charts. Supplemental exercises provide additional problems for capacity analysis, process throughput, process yield, and labor cost analysis, ensuring practical skills development. By the end, learners can effectively analyze, optimize, and improve operations processes to achieve efficiency, profitability, and quality excellence.
