Customer care and advocacy  

•    Meeting and greeting customers, responding to questions, improving engagement with them and providing outstanding customer service.

•    Assisting in answering all types of first level enquiries relating to British Council activities in country.

•    Using aligned methods to drive a better customer experience and sharing customers insights and recommendations to enhance and improve customer journey.

•    Contacting customers via phone or face to face to relay information needed for all types of provided services and data gathering needed for surveys.

•    Submitting and escalating complaints with regards to the complaint handling policy.

•    Assist at offsite events where Customer Service support is required

About You (essential requirements for the role): we are looking for someone who

•    With the right to work and live in Egypt

•    University Degree or equivalent

•    English B2.

•    One-year professional experience in dealing with customers face to face / front line or call centre.

•    Excellent Microsoft Applications

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