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Customer Service Officer, Call Center - Mashreq Bank

Customer Service Officer, Call Center - Mashreq Bank

Job Purpose: To delight internal and external customers over the telephone Key Result Areas: Intera...

منذ 4 سنوات Full Time cairo.eg 2975
قدم الآن
المكان

cairo.eg

نوع العمل

Full Time

الخبرة

0-3 سنوات

الراتب

غير معروض

الملخص الوظيفي

Job Purpose:


To delight internal and external customers over the telephone


Key Result Areas:


  • Interact with customers over the phone to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the telephone on the spot.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.



Knowledge, skills & experience:


  • University Graduate (preferably with some finance / banking or maths component).
  • Bilingual.
  • 1 – 3 years experience
  • Very customer focused
  • Computer literate
  • Excellent communication skills
  • Strong listening skills.


Apply From Here 

Customer Service Officer

Call Center - Mashreq Bank

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