Inbound Agent
is responsible for delivering a class-leading quality customer service
through reservation process, handling complaints and Customer inquiries
by maintaining a good understanding of clinic operations and procedures
which increase customer loyalty, improve Hospital branding and support
achieve reservation target.

Outbound Agent is
responsible for delivering a-class quality-oriented customer service to
increase customer loyalty, improve Hospital branding and support
continued sales through Promoting about new offers and services,
handling complaints and Customer inquiries while maintaining a good
understanding of clinic operations and procedures to achieve reservation
target.

Operational  Excellence Process 

• Handle the cancellation and modification for upcoming Visiting Clinics.
• Handle
  Customers complaints in order to contribute actively to patients retention, maximize sales and increase customer satisfaction
• Escalate complex issues to the Call centes Team leader.
• Handle Online Booking.

Customer Satisfaction Process

• Build
  an outstanding service experience through meeting customer needs in
  align with good understanding of clinic operations and procedures.
• Build an outstanding service experience through good understanding of clinic operations and procedures.
• Establish
  an effective communication with team agents and other concerned
  departments to ensure getting accurate information to patient inquires.

Innovation Process 

• Identify
  opportunities to add value beyond taking the call to relevant business
  areas (e.g., sales, marketing, product development, etc.)
• Provide proactively ideas and insights to improve the customers issues handling.