Were looking motivated agents whos eager to support customers by providing information and find solutions to enhance the customer experience

Salary: 10,000 to 12,000 EGP gross

Job context: Remote

Industry: Banking

Employment type: Insourced staff/ Annual Contract

Area of Experience:

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Must Have:

• University Graduate.
• 1 – 3 years of Call Center experience
• Customer focused
• Computer literate
• Excellent communication skills (Excellent English language is a must)
• Strong listening skills.

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