*Only candidates based in the Egypt will be considered

Functional Accountabilities

· Attend to
the clients and provide the best possible solution/ support to the
client at the same time keeping organization interest in mind.

· Manage client satisfaction results with the various departments and ensure corrective action plans are initiated and managed.

·
Perform day-to-day transactions related to the CRM operations in order
to meet clients and provide them with needed support and information
within the specified TAT.

· Resolve product or service problems by
clarifying the clients complaint, determining the cause of the
problem, selecting and explaining the best solution to solve the
problem, expediting correction or adjustment, and following up to ensure
resolution.

· Maintain a thorough knowledge of all departments,
company products and services so that clients are provided accurate
information

· Ensure that a high level of professional rapport is developed and maintained with all clients

· Act as an ambassador of the company at all times and attend to client needs in a professional, friendly and courteous manner.

·
Report, evaluate and investigate recurring operational problems that
are highlighted by client and then direct the information accordingly
for corrective actions to be taken.

· Deliver exceptional client experience to the clients.

·
Ensure to promote digital engagement (DAMAC Living app) by reiterating
the same in each communication with the clients, and if required support
the clients with knowledge on downloading and navigating through the
application.

Requirements:

• 3-5 years of experience in Real Estate is MUST.
• Knowledge of CRM systems.
• Good computer skills.
• Pleasing personality.
• Energetic and smart.
• Fluent English is MUST.
• Excellent communication skills.
• Salary range between 7000-8000 AED.

*Due to the amount of applications we receive , only those who are shortlisted will be contacted.

Apply for here