Key Responsibilities

• Preparation, Scanning and Registering of
  incoming claims received by post and email to ensure that daily clear to
  zero targets are achieved.
• Data enter incoming claims to optimize claims adjudication and ensure departmental Service Level Agreements are achieved.
• Collate and post claims letters in order to provide clients with notification of their claim settlement.
• Liaise
  with other departments for support to ensure an efficient and
  professional response is given, thereby achieving customer satisfaction.
• Support Global Offices with administration duties.
• Maintain
  accurate filing records in a manner that allows files to be located
  quickly, thereby ensuring that customer queries can be dealt with
  efficiently.
• Resend unsuccessful emails ensuring customers are notified of the status of their claim.
• Other ad hoc duties as required.
  
  
  
  

• 1 – 2 years Administration experience is a plus
• Proficiency in MS Office
• A highly customer-focused individual with strong interpersonal and communicative skills
• Excellent attention to detail
• Team player
• Ability to work under pressure and to meet tight deadlines and service standards

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