Operational Excellence Process

• · Receive incoming calls, Handle the daily reservation and booking regarding out Patient Clinics.
• · Handel inquiries or patients complaints within agreed time scales and in an appropriate manner.
• · Handle the cancellation and modification for upcoming OPD Clinics.
• · Follow up with case transfer
• · Escalate hot issues to team leader
• · Assure accurate info delivery and align with concerned departments.
• · Monitor services.
• · Ensure promoting both the Exclusive and visiting Doctors.
• · Ensure advising clients on products and services available.

Customer Satisfaction Process

• · Build an outstanding service experience through meeting
  customer needs in align with good understanding of clinic operations and
  procedures.
• · Build an outstanding service experience through good understanding of clinic operations and procedures.
• ·
  Establish an effective communication with team agents and other
  concerned departments to ensure getting accurate information to patient
  inquires.

Innovation Process

• · Identify opportunities to add value beyond taking the call
  to relevant business areas (e.g., sales, marketing, product
  development, etc.)
• · Provide proactively ideas and insights to improve the customers issues handling.

Qualifications :

• Very Good knowledge of Microsoft office.
• Very Good command of English.
• +6 Months Experience in Call Center.
• Bachelors Degree.

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