Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

Job Requirements

Minimum 1-3 years experience in a call center environment.

Minimum 1 years of experience as a senior

Excellent in Arabic and English written and spoken

Bachelors Degree.

Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests

Capable of understanding customers problems and direct them in the right channel.

Experience in Travel Agency is plus

The benefits we offer you:

Very attractive package

Overnight allowance

Fully-paid training

High chance to get promoted as youll be joining our very first waves

Work hours:

Rotational shifts, rotational days off

9 working hours including a 1-hour break

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