Responsibilities:

*Answering Incoming calls.

*Responding to emails and tickets.

*Manage and resolve clients complaints.

*Setting up an appointment.

*Route calls to appropriate resources.

*Escalate calls to supervisors.

*Monitoring of opening and closing hours of customer service hotlines.

*Updating appointment on a day-to-day basis.

*Outbound for clients cant be reached.

*Updating clients account information.

*Updating tracker for compliance verification status.

*Monitoring and updating reports.

Requirements:

*Fluent English Speakers 

* Must be a College Graduate

* Strong analytical and planning skills;

* Excellent organizational skills.

* Excellent problem-solving skills;

* Knowledge of computer operating systems and MS Office software.

* Working knowledge of CRM platforms.

* Ability to work as part of a team.

* High-level written and verbal communication skills.

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