• Be on time for shift and maintain consistent, regular attendance record.
• Accurately book, change and cancel spa appointments as requested.
• Acknowledge and greet everyone who enters and leaves the spa.
• Ensure that the check-in, check-out process is handled in accordance with Companys Process.
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, Monthly Program and hours of operation.
• Document guest full information in electronic record accurately and as per customers official document.
• Answer the phone promptly and use the guests name throughout the phone conversation; operate phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
• Handle guests questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy;
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well-organized work area.
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.

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