Main role

• Log calls received on the query management system indicated customer and query related details
• Ensure that calls logged correspond to calls received (number of calls) on a daily basis
• Perform Customer Identification and verification for each customer in accordance with procedures as set out prior to raising any information or performing any action on their accounts
• Own the resolution of customer quires by responding to their requests at the first instance using all the bank’s systems available.
• Ensure that all the details pertaining to the complaint is obtained from the customer, log all required details into the relevant method
• On a daily basis, collect the complaints information and submit to the call center team leader to analyze.

Job requirements

• University Graduate is must 
• Strong people skills 
• Strong telephone skills 
• Good computer skills 
• Excellent customer focus skills 

Interested candidates can send their updated resumes on [email protected] , and please mention the Job title and Job code in the subject of the e-mail.