COO
Department
GTB Governance & Support
Locations
Giza
Years Of Experience
From 2 To 4 Years
Qualifications
Qualifications & Experience
Bachelor degree in Business, Finance, Accounting or Information Technology or a related field
Understanding of banking and financial services industry globally
Prior experience working in a fast growing business in emerging markets
Critical judgment and decision-making.
Skills
Excellent command of English & Arabic Languages
Good communication skills
Good Analytical thinking and problem solving skills
• Proficient User of MS Office
Responsibilities
• Ensure the coordination and support with the Online Channels Operations team to ensure smooth daily operations.
• Handle GTB customer enquiries and refer leads to appropriate distribution channel.
• Resolve GTB customer complaints and issues efficiently to minimize business and franchise impact, escalating to related stakeholder is necessary
• Deliver high quality customer service focused approach to provide operational support to customers.
• Maintain a customer centric approach and effectively respond to service level agreements with an emphasis on first call resolution. Work on and follow up with clients on research requests and problems.
• Resolve issues through full ownership and resolution, to ensure customer issues are solved efficiently and effectively.
• Troubleshoot wide-range issues, identify and mitigate risks, and keep management informed.
• I dentify the root cause of issues and service/product improvement opportunities to minimize reoccurrence.
• Walk customer through Product User Guide requirements and Active set up, to resolve customer issues related to system usage.
• Provide a high level of responsiveness when servicing clients and internal employees, to ensure resolving of issues efficiently and effectively.
• Finalize key cross-functional business deliverables & guarantee effective coordination with other stakeholders and timely delivery of Corporate and business Banking work streams.
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