Establish a personalized relationship with the client in order to optimize the service level.
Proactively ensure order processing and follow-up until the delivery.
Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager,the sales and controlling teams, and the physical distribution.
Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders.
Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
Be responsible for the client accounts clarity (clearing of accounts)
Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
Depending on the organisation, ensure the continuity of service (he/she can could have, occasionally and partially, to remplace his/her superior,)
According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)
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