Responsibilities:


Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.




Qualifications:


At least Bachelors degree in any field.
Minimum 1 year experience in customer service support.
Ability to stay calm when customers are stressed or upset.
Comfortable with handling multiple channels at the same time.
Fluent in English

Apply for here