About the job

Key Duties and Responsibilities

• Answer incoming calls and handle customer inquiries and complaints in a timely manner.

• Enter and sort data of applicants into learners database.

• Manage and update learners database in coordination with other internal departments.

• Collect and interpret learner data to uncover relevant information and insights.

• Conduct data analysis using statistical techniques and report results periodically.

• Perform outbound calls on a quarterly basis to follow up on graduates employment status.

 

Requirements

• Bachelors Degree

• Dedicated to supporting developmental organizations in Egypt

• Excellent written and verbal communication skills in English and Arabic

• MS Office Skills (specifically excel/word)

To apply please send your resume to [email protected] under the subject line: Call Center and Data Management Specialist.

 

More info

Qualifications Development Bank is specialized in qualifying and accrediting a variety of vocational institutions and raising the competitiveness level of the Egyptian Labor: being the sole authorized representative and exclusive partner of City & Guilds the internationally acknowledged vocational body-granting accreditation and international certifications.
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