Company: Nestle Egypt

Full-time

Position Summary

To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers.

A day in the life of...

·       Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes

·       Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool

·       Assign correct owners to customer request based on identified reasons

·       Recording of customer feedback from all areas of O2C processes

·       Capture Voice of Customer and external surveys to learn customer perception and expectation

·       Provide basic technical solution and document requests by customer

What Will Make You Successful

·       1 to 2 years of Customer service in similar market environment

·       1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales

·       Operational experience in logistic functions (optional)

·       Experience working in strong team environment and able to use problem solving skills.

·       Excellent written and oral communication skills.

Industry

·       Consumer Goods 
·       Food & Beverages 
·       Food Production

Employment Type

Full-time

Job Functions

·       Purchasing 

·       Distribution 
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