About the job
Position Snapshot

Company: Nestle Business Services Cairo

Department: Digital and Social Media

Bachelors Degree Holder

Deadline to apply 28/01/2021

Position Summary

Support our markets in managing/ moderating their social media posts on Nestle owned assets on different social media channles (Facebook Twitter ...). As well as handling consumer engagement received through different channels (telephone Contact us forms Emails).

A day in the life of...



·       Handling received engagement to Nestle Middle East Consumer Care Center through various channels (Telephone Emails Contact us forms and Social contacts)

·       Listen and tag all posts or comments showing on the defined social media assets

·       Route or escalate posts or comments based on criteria to the relevant Experts

·       Answer to Consumer posts or comments according to pre-defined rules

·       Consolidate business metrics improve Knowledge Base by suggesting Questions/Answer to the Experts

·       Handle online conversations received to brands different digital assets/platforms (FB Twitter YouTube Instagram..etc.)



What Will Make You Successful



·       Bachelors Degree holder

·       Have 0:1 years of experience

·       Fluent in English

·       Flexible with rotational shifts

·       Strong Communication skills

·       Strong Analytical Skills

·       Ability to work in a challenging environment
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