What you will be doing:

 

·         Develop and manage client portfolios

·         Improve onboarding processes for our clients

·         Mediate between the ecosystem and Startups Galaxy

·         Handle and resolve customer requests and complaints

·         Monitor customer usage data to proactively identify and mitigate churn risks for startups subscription

·         Work with the other teams to ensure your strategies and plans are communicated with other support functions

·         Identifying growth opportunities through client expansion and product attachment to achieve revenue growth and profitability

 

Who you are:

 

·         2+ years of experience, at least 1 year in a similar role

·         Proven experience in business development, sales, and/or marketing is a must

·         Highly organized and able to multi-task

·         Self-driven and proactive nature

·         Excellent communication and interpersonal skills

·         Demonstrate leadership qualities

·         Knowledge of customer success processes

·         Experience in document creation and assets

·         Written and verbal fluency in Arabic and English is must

·         Proficiency using the full G-Suite of products, including Gmail, Docs, Sheets and Slides

 

What you get:

 

·         Competitive salary

·         Unlimited vacations policy

·         Access to Netflix account (yes, we have a company Netflix!)

·         Access to network with the startup ecosystem in MENA

·         Flexible hours

Remote working policy

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