Job PurposeTo support the Service Manager by efficiently managing work orders, customer authorizations, quotations, and warranty/goodwill approvals. The role ensures accurate records, timely reporting, and compliance with quality systems while maintaining professional communication with customers and internal teams.Primary ResponsibilitiesResponsible for opening and closing of Work Orders and providing summary of WIP to the Service ManagerWhen preparing a Work Order, obtain customer authority / agreement for the work to be performed, and inform the customer of the estimated repair cost and time to complete the workProvide quotations for Service operations to the CustomerCreate requisition for sublet work.Report to the Service Manager work to be carried out under warrantyRequest approval from Service Manager any work to be carried out under goodwill.File and update all types of service/technical publications and maintain Quality systemFollow up with service manager & account department the status of account receivables and if credit limit exception occursReport to Service Manager any service-related customer complaints and concerns in his absenceMaintain machine history recordTo handle all telephone calls, whether internal or external, in a professional mannerQualificationsHigh school DiplomaISO related coursesKnowledge, Skills & ExperienceKnowledge of administrative and clerical proceduresWorking proficiency in MS Word, Excel and OutlookDesigning forms, managing files and record-keepingStenography and transcriptionAbility to propose office procedures in line with company policies and business processes
