Our client is a leading provider of solutions that help businesses protect their communication integrity and maintain trust across phone-based channels. They focus on ensuring that organizations can remediate spam labels, safeguard their caller identity, and maintain reliable connection with customers. Through a blend of technology, operational precision, and clear processes, they support brands in navigating carrier requirements and restoring proper phone number reputation at scale.
Location
Fully remote | 9 AM - 5 PM EST
Role Overview
The Data Entry Specialist will support the Remediation Managed Service by executing highly precise operational workflows to help customers remove spam labels from their phone numbers. This role requires exceptional attention to detail, strict adherence to SOPs, and the ability to navigate multiple systems while maintaining consistent, error-free output.
Key Responsibilities
Redress Processing
- Submit redress requests to major carriers on behalf of clients.
- Follow established SOPs with 100% accuracy for all carrier submissions.
- Maintain detailed logs of all redress activities, statuses, and outcomes.
Systems Navigation
- Work across multiple platforms daily, including internal admin tools, client-facing portals, carrier systems, email, and communication channels.
- Switch between systems efficiently without compromising accuracy.
Customer & Internal Communication
- Provide customers with status updates on their submissions (90% email, 10% phone as needed).
- Follow rejection guidance, escalate issues appropriately, and collaborate with team members and leadership to ensure smooth operations.
- Manage written communication with clients.
- Provide internal coaching and support via email.
- Collaborate with internal teams to ensure customer satisfaction.
Performance Execution
- Meet daily processing targets while maintaining accuracy and consistency.
- Adhere strictly to documented workflows and quality standards.
Qualifications
Experience
- 2–3 years in clerical, data entry, or basic operations (or similar).
- Experience with CRM, ticketing, or workflow management systems is a plus.
- Background in telecommunications or carrier-related operations is beneficial.
- Prior experience in data entry, operations support, or remediation-type work is an advantage.
Skills
- Exceptional attention to detail with zero tolerance for errors.
- Strong process discipline and ability to follow procedures exactly.
- High reliability and consistency in day-to-day output.
- Ability to stay focused through repetitive tasks without losing accuracy.
- Strong written and verbal communication skills.
- Proficiency navigating multiple systems quickly.
- Typing proficiency: 55–60 WPM with 95%+ accuracy.
What Success Looks Like
- ~60 customers redressed per day on average.
- Zero process deviations or submission errors.
- Full adherence to workflows and SOPs.
- Reliable, consistent daily performance.
Opportunity
This role offers the chance to contribute to a critical operational function that directly impacts customers’ communication reliability. You’ll work within a structured environment supported by clear SOPs, comprehensive training, and ongoing guidance. For someone who thrives in detail-driven, process-focused work, this is a stable, high-impact opportunity to develop strong operational expertise while playing an essential part in restoring trust in client communications. Apply now!
Application Process
To be considered for this role these steps need to be followed:
- Fill in the application form
- Record a video showcasing your skill sets
