Job Purpose
To Monitor and action on the fraud alerts generated by the Enterprise fraud module in real time and resolve queued alerts according to the defined scope guidelines.
Key Result Areas: Responsible for the prevention and detection of potential frauds through timely review of alerts generated by EFM system.
- Conduct preliminary investigation to validate the transaction information received through the alerts and take a real time decision to allow or stop the ongoing transaction.
- To reduce fraud losses (current and future) by action on the EFM alerts in real time.
- Liaise with various teams on the alerts received for recalling of funds or taking any/all other immediate actions to safeguard the Bank and customers’ interests.
- Accurately document all actions taken on an alert and update in Case Management System (CMS).
- Maintains awareness of key process changes, system changes and how they impact the Fraud Risk.
- Effectively communicates emerging and/or changing Fraud risk and related control opportunities and enhancements to FP&I senior managers.
- Produce appropriate analytical results obtained from the actions on the fraud alerts received.
- Contribute to the creation/enhancement of fraud scenarios, by providing analytical data to support decisions.
- Contributes to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures.
- To produce timely alert action reports / MIS to the Head of FP&I and relevant managers as appropriate.
- Assist in the development and delivery of, and to participate in education, training and awareness activities as part of the fraud awareness program.
Knowledge, Skills And Experience
- Bachelor’s Degree from an accredited university in Accounting & Auditing, Criminal Justice, or related field and a minimum of 3-5 years of banking experience of which 2-4 years should be with Fraud investigations.
- Strong knowledge of a Banks lending and operations products and services and other Banking operational policies and procedures
- Ability to work with little or no supervision while performing duties.
- Excellent written and verbal communication with the ability to create clear and concise summary documents of ongoing investigations.
- Ability to analyse complex situations and resolve them, makes recommendations, and/or escalates arising issues timely.
- Ability to interact and communicate effectively with all management levels to assess business needs in a professional manner.
- Must possess advanced computer skills, including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, Access), Power BI etc.
- Ability to handle pressure and tough situations.
Ability to work in shifts.
