Technical Support Engineer
Job Details Experience Needed: 1 to 3 years Career Level: Entry Level (Junior Level / Fresh Grad) E...
الملخص الوظيفي
Job Details
Experience Needed:1 to 3 years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Bachelor's Degree
Gender:Male
Salary:Confidential, bonus
Job Description
- Provide first and second-level technical support to clients, resolving hardware, software, and network issues promptly.
- Diagnose, troubleshoot, and resolve technical problems related to ICT and telecommunications systems.
- Respond to customer inquiries via phone, email, or onsite visits, ensuring high levels of customer satisfaction.
- Document and track support requests, solutions, and follow-up actions using ticketing systems.
- Collaborate with engineering teams to escalate and resolve complex technical issues.
- Install, configure, and maintain ICT and telecom equipment, including servers, routers, switches, and security devices.
- Conduct preventive maintenance and system health checks to ensure optimal performance and uptime.
- Provide technical guidance and training to end-users on system usage and best practices.
- Assist in the deployment and integration of new technology solutions for clients.
- Stay updated on the latest industry trends, products, and best practices to enhance support capabilities.
Job Requirements
- Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field.
- 1-3 years of experience in technical support, IT support, or telecommunications support roles.
- Strong understanding of networking concepts, protocols, and troubleshooting methodologies.
- Experience with hardware and software installation, configuration, and maintenance.
- Expertise in VoIP, SIP protocols, and telecommunication network architecture
- Familiarity with ICT and telecom equipment such as routers, switches, servers, and security devices.
- Excellent problem-solving and analytical skills with a customer-focused mindset.
- Ability to communicate technical information clearly to non-technical users.
- Proficiency in using ticketing and support management systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to participate in on-call rotations and provide after-hours support as needed.
