Stella Stays - You will:

As a Guest Experience Specialist at Stella Stays, you will play a critical role and be the primary PoC and face of the company for guests across multiple markets in Europe, Middle East and North America:

You will also:

• Act as a primary member of the Guest Experience team in office
  
• Assist guests during their stay and manage in-unit needs that range from troubleshooting systems and appliances to quick housekeeping fixes.
  
• Be a member of the ‘messaging’ team to assist guests with booking inquiries, confirmations, and constant communication.
  
• Assist with management and coordination of daily operations such as; Cleaners, Inspections and Maintenance.
  
• Gain an intimate knowledge of all buildings and units.
  
• Help launch new locations/units, bringing them from empty to guest-ready.
  
• Have a knowledge of and be able to sell add-on sales by closing lead opportunities.
  
• Proactively respond to, troubleshoot, and resolve guest issues in a timely and positive manner.
  
• Follow through with daily tasks, such as going over and beyond to create an exceptional experience for the guests.
  
• Work with our various teams to find scalable solutions that improve quality, operational efficiency, and client satisfaction.
  
• Attend daily & weekly team meetings.
  
• Maintain company culture by having an upbeat and open attitude.
  
• Brainstorm and take ownership of projects to improve & scale Operations and Procurement systems.
  
• Assist in additional tasks assigned by the management based on the business needs and bandwidth availability
  
• Be working in a hands-on working environment. Each day at Stella Stays will be different: you need to enjoy a fast-paced working style and be quick at reacting to last-minute changes. If you prefer to sit at a desk from 9am-5pm, this is not the position for you
  
  
  
  

Requirements

• Must be able to work flexible hours, evening, night and weekend work may be required
  

• Stable internet connection and A working laptop will be required for night shifts.
  

• Arabic and English fluency is a must. Russian and Turkish will be considered a plus.
  

• Effectively manage multiple projects and timelines
  

• Excellent communicator and comfortable speaking with people over call and email
  

• Must be self-driven and motivated but able to work with a team
  

• Creative, responsive, and adaptive in a dynamic and fast-paced environment.
  

• Strong attention to detail
  

• Must have the aptitude and desire to learn new competencies and skills
  

• Prior property management or hospitality experience is a plus
  

• Has the ability to prioritize and manage multiple projects within timeline and budget
  

• Must have a genuine “I Can do!” attitude
  

If you have a passion for the hospitality industry and are excited to reshape the future of it by taking on this challenging and rewarding role, we encourage you to apply.

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