Operations Team Leader -

الرئيسية الوظائف

Operations Team Leader

Job Details Experience Needed: 3 to 5 years Career Level: Experienced (Non-Manager) Education Level...

منذ 10 أشهر عمل كلي Egypt 240

قدم الآن

المكان

Egypt

نوع العمل

عمل كلي

الخبرة

3-5 سنوات

الراتب

غير معروض

الملخص الوظيفي

Job Details

Experience Needed:3 to 5 years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential, Medical Insurance Social Insurance

Job Categories:

Skills And Tools:

Team Leadership Team Coaching Operations Management defensive driving Routing Logistics Operations Communication Training Vehicles Inspection Reporting Data Analysis Customer Operations Performance Centre Transportation Work Planning Troubleshooting Distribution Process Management

Job Description

Operations Team Leader

From planning to performance—lead execution that customers can feel.

Role Summary

You will oversee direct operations with captains, ensure documentation compliance, and drive onboarding and service quality. You lead inspections, field coordination, account settlements, and continuous improvement to hit operational KPIs.

Key Responsibilities

Establish operating standards and procedures; ensure documentation completeness.
Coordinate with planning for routes/shifts; conduct inspections and field visits.
Own onboarding performance and handover to Ops once standards are met.
Manage account settlements with Finance; resolve complaints and exceptions.
Track performance, enforce data accuracy, and issue weekly/monthly reports.
Develop the operations team; coach for quality, safety, and efficiency.

Job Requirements

Key Skills

Operations management and coordination
Compliance, documentation, and QA
Communication and conflict resolution
Excel/Sheets reporting and analysis
Team leadership and coaching
Problem‑solving and decision‑making

Experience & Qualifications

3–5 years in ride‑hailing/logistics operations supervision
Strong Microsoft 365 and Google Workspace user
Familiar with CRM/ticketing and tracking tools
Ambitious, adaptable, customer‑focused
Professional communication and stakeholder handling

Tools & Technologies

Microsoft 365, Google Workspace
Tracking/dispatch tools
CRM/ticketing platforms
Collaboration tools (Teams/Slack)

KPIs (Success Measures)

Inspection Coverage %
Documentation Completeness %
Settlement Cycle Time (days)
Complaint Resolution Time (hours)
Onboarding Completion Rate %
Trip Cancellation Rate %
Report Timeliness %

Why Join Us?

Be part of a market-leading company shaping the future of mobility in Egypt.
Work in a dynamic environment where your ideas create real impact.
Competitive package, growth opportunities, and a culture of innovation.

Lead the front line of excellence—turn plans into reliable, repeatable outcomes.

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