Job Description

We are seeking a highly skilled and experienced Operations Manager to oversee the operations of our 25 Food & Beverage branches. 

• This role requires a professional with a strong background in the F&B industry, preferably with experience in bubble tea (boba) or similar beverage concepts, who can ensure that all branches operate efficiently, consistently, and at the highest standard.
• As Operations Manager, you will be responsible for developing and implementing operational strategies.
• Improving processes, and maintaining excellent customer service across all branches. 
• You will work closely with branch managers, staff, and other departments to ensure operational goals are met, resources are optimized, and brand standards are maintained.
• This position requires a hands-on leader who can identify operational challenges, implement solutions, and drive continuous improvement while fostering a positive work environment.

Job Requirements

• Minimum of 6 years of experience in operations management or a related field.
• Proven track record of managing teams and driving process improvements.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Demonstrated leadership skills at a mid-level management capacity.
• Ability to work onsite and adapt to a fast-paced environment.
• Experience in developing and implementing operational policies and procedures.
• Proficiency in using operational management software and tools.
• Strong organizational and time management skills.
• Ability to handle multiple projects and prioritize tasks effectively.

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