Deliver high-quality data visualisations, well-structured reports, and automated reporting solutions that support operational and strategic decision-making. The role is responsible for transforming complex datasets into intuitive dashboards, designing and automating recurring and executive reports, improving data accuracy, and ensuring the timely availability of insights to stakeholders

Job Description & Responsibilities:

Data visualisation & automation:

• Design, develop, and maintain Power BI, Tableau & web-based dashboards to provide actionable insights.
• Automate standard and executive reporting processes to improve efficiency and accuracy.
• Collaborate with stakeholders to understand reporting requirements and translate them into effective dashboards and reports.
• Apply UX principles to ensure dashboards are user-friendly, intuitive, and visually compelling.
• Utilize ETL processes and data integration techniques to consolidate and prepare data from multiple sources.
• Develop scripts or workflows using Python or similar languages for data manipulation, automation, and advanced analytics.
• Incorporate advanced analytics, including AI-driven insights, to enhance reporting and decision-making capabilities.
• Continuously monitor, validate, and improve the quality and performance of dashboards and automated reports.
• Document reporting processes, data sources, and dashboard logic for transparency and maintainability

General

• Report daily to the Senior Manager, Service Excellence, providing updates on performance management, reporting, and operational metrics.
• Ensure all performance management, reporting, and dashboard requirements are met, especially during the handover from network delivery to operations.
• Support the evaluation and continuous improvement of operational processes related to performance management and reporting.
• Arrange, participate in, and contribute to meetings and workshops on performance management, reporting, and department deliverables.
• Prepare reports, documents, and dashboards as required, initiating appropriate actions based on insights.
• Maintain accuracy, timeliness, and consistency of data presented in reports and dashboards.
• Collaborate with stakeholders to ensure reporting aligns with operational and strategic objectives

Qualifications & Experience:

• Minimum Bachelor’s degree in computer science, telecommunications or engineering.
• Minimum 5 years of documented professional experience within either an operator or vendor organisation, with at least 3 years in performance management, dashboard & reporting design & automation.
• Strong experience in Power BI, web-based dashboards, report design, and automation, with a solid understanding of UX/UI principles.
• Proficiency in Python or similar scripting languages, ETL processes, and data integration for efficient reporting and analytics.
• Strong analytical, problem-solving, and communication skills, with familiarity in AI/advanced analytics concepts

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