Company Description
Sutherland Global Service Limited is a consumer services company dedicated to delivering exceptional business process outsourcing solutions. Based in India, the company operates globally, offering support that enhances customer experiences and operational efficiency. With a focus on providing quality and innovation, Sutherland Global Service Limited caters to various industries by optimizing processes and creating value for clients. Their commitment to excellence drives customer satisfaction and trustworthy service.
Role Description
This is a full-time, on-site role for a Customer Service Specialist located in New Cairo. The responsibilities include providing timely and effective support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. The role also involves maintaining professional communication standards over the phone and ensuring a positive customer experience by delivering courteous and efficient service.
Qualifications
- Proficiency in Customer Support, Customer Service, and ensuring Customer Satisfaction
- Strong skills in Customer Experience and enhancing client relationships
- Excellent Phone Etiquette and professional communication skills
- Ability to handle inquiries and resolve conflicts effectively
- Strong problem-solving skills and a customer-oriented mindset
- Proficiency in using customer service tools and systems is a plus
- Previous experience in a customer service role is preferred
- High school diploma or equivalent; additional certifications in customer service are advantageous
