At Karage, we provide advanced software solutions designed to simplify operations, enhance customer experience, and increase revenues for businesses in the automotive services and mobility sector. Our flagship product is a powerful Point of Sale (POS) system, purpose-built for auto repair shops, car dealerships, and related businesses. We are passionate about helping our clients optimize their operations through technology while delivering exceptional service.
Job Purpose
To support and enhance the customer experience through on-site engagement, training, and operational support, ensuring
high service quality and adherence to customer experience standards.
Key Responsibilities
Conduct on-site visits to customers and monitor the actual usage and experience of the system and services.
Deliver in-person training to customers on the system and provided services.
Support customers during the onboarding and initial setup phase.
Identify and resolve operational issues in coordination with internal teams.
Follow up on customer complaints and ensure they are resolved effectively and in a timely manner.
Prepare and submit periodic reports on customer
visits, operational feedback, and customer satisfaction.
Ensure compliance with company customer experience standards and service quality guidelines.
Requirements & Qualifications
Previous experience in Customer Experience, Sales, or Field Operations is preferred.
Strong communication and interpersonal skills with the ability to engage effectively with customers.
Willingness and ability to work in the field and travel within the assigned city.
Strong problem-solving skills with a professional and customer-focused approach.
Ability to work independently and manage time effectively.
Saudi nationality is required.
Familiarity with technical systems or Point of Sale (POS) solutions.
