Job Details

Experience Needed:2 To 5 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential, Monthly Incentives

Job Categories:

• Engineering - Mechanical/Electrical

Skills And Tools:

AutomotiveEngineeringManufacturingMechanical EngineeringProductionWarrantyAnalysisCommunication skills

Job Description

• Ensure processing of warranty complaints.
• Ensure reports and documentation are prepared.
• Ensure that customer warranty requirements are available and understood.
• Ensure series claims are handled.
• Determine the warranty claims that are valid for others and the invalid ones.
• Direct the workshop to complete the required procedures from the factory to complete the claim.
• Determine priorities of claims submission, follow up on their status and finalize them for customers.
• Cooperate with the reception and the workshop to work on the warranty claims correctly in terms of content and complete all required data.
• Direct the reception and the workshop to the optimum procedures of reporting warranty cases to avoid declining of the claim.
• Update the reception and the workshop with any updates or recommendations announced by any brand regarding warranty procedures.
• Responsible for keeping and archiving all documents related to warranty cases and tolerance rates.
• Responsible for warranty-related spare parts in cooperation with the storekeeper.
• Responsible for following up on warranty cases and any required corrections to address any issues.
• Responsible for responding to any warranty complaints.

Job Requirements

• Bachelor's degree in Engineering or relevant major.
• Previous experience in same position not less than 2 year is a must.
• Strong numerical analysis skills and training required.
• Solid interpersonal verbal and written communication skills required.
• Ability to work in a team

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