At AutoDS, recently acquired by Fiverr, we're revolutionizing the eCommerce world by providing innovative tools that empower online sellers globally. As a fast-growing company, we’re looking for talented individuals who are passionate about technology, eCommerce, and making a real impact. If you're ready to join a dynamic team and thrive in a collaborative, fast-paced environment, we’d love to hear from you!
We are seeking an experienced and highly organized Team Manager to lead two critical operational groups within our global company: the Platform Account Operations Team and the Strategic Product Curation Team.
This role is ideal for someone who excels at managing people, optimizing high-volume operational processes, understanding digital platform ecosystems, and ensuring peak operational performance in large-scale e-commerce automation systems.
Responsibilities:
Lead & Manage Daily Operations
- Platform Account Operations Team — responsible for the preparation, lifecycle management, and maintenance of operational accounts on various digital and social media ecosystems.
- Strategic Product Curation Team — responsible for discovering and validating high-potential products on leading global e-commerce marketplaces.
- Oversee 2 operational departments:
- Plan, prioritize, and coordinate daily workloads.
- Ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and deadlines are consistently achieved.
Optimize Platform Account Readiness
- Develop and maintain lifecycle strategies for high-volume operational accounts, including initial setup and preparation.
- Diagnose, troubleshoot, and resolve complex account challenges, restrictions, and behavioral issues related to platform policy.
- Ensure the required inventory of operational accounts is maintained.
- Work closely with engineering teams to align account behavior with operational support infrastructure.
- Track key performance metrics such as account readiness success rate, longevity, platform compliance rate, and throughput.
Improve Strategic Product Curation Quality
- Build and maintain clear guidelines and methodologies for identifying high-potential e-commerce products.
- Monitor team performance and daily output quality.
- Ensure product research relevance and alignment with current e-commerce market trends.
Cross-Team Collaboration
- Act as a communication bridge between operational and technical teams.
- Communicate operational bottlenecks, changes in platform behavior, and opportunities for process improvement.
- Participate in strategic discussions and implement high-level operational decisions.
Requirments:
- Required. Experience with high-volume account lifecycle processes, including initial setup and maintenance.
- Required. Experience working with proxies, VPNs, Geo positioning emulation technologies.
- Required. Experience working in Google Sheets/Excel.
- Experience with systems designed for the simulation or management of multiple digital user environments (e.g., emulators, sandboxed environments) will be a huge plus. For example, Genymotion, Genymotion SaaS or their alternatives (AWS Device Farm, BrowserStack)
- Experience with specialized multi-account management and security systems will be a huge plus. For example, Multilogin, Dolphin.
- Experience managing operational or technical teams (3+ years).
- In-depth understanding of digital platform ecosystems, account behavior, and high-volume operational demands.
- English: Upper Intermediate or higher. This is the main language you will communicate with your team;
- Russian (not required, but will be a plus - to communicate with developers team);
- Strong teamwork and leadership abilities;
- Excellent communication and cross-functional collaboration skills;
- High sense of responsibility and ownership over operational success;
- Strong analytical and complex problem-solving skills.
