We are seeking a professional Moderation & Call Center Representative to manage customer interactions across phone calls, social media platforms, and digital channels. The role involves handling customer inquiries, moderating online content, and ensuring a positive brand experience while maintaining community and service standards.

Qualifications

Content Moderation

• Monitor and moderate comments, messages, and user-generated content across social media platforms.
• Remove, flag, or escalate inappropriate or policy-violating content.
• Respond to customer inquiries via social media messages in a timely and professional manner.
• Enforce community guidelines consistently to protect brand reputation.
• Identify trends, repeated issues, or potential risks and report them to management.

Call Center Duties

• Handle inbound and outbound customer calls professionally and efficiently.
• Answer customer inquiries regarding products, orders, pricing.
• Resolve complaints and customer concerns while maintaining a high level of service.
• Escalate complex or unresolved issues when necessary.
• Accurately update customer records and call logs in the system.
• Follow approved scripts, procedures, and quality standards.

Requirements

• Previous experience in customer service, call center operations, or content moderation is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Ability to handle difficult situations calmly and professionally.
• Good computer skills and familiarity with CRM systems.
• Ability to multitask and work efficiently across multiple channels.
• Fluency in Arabic is required; English is an advantage.