Company Description
Aura Communication is a dynamic service provider established in 2012 in Cairo, Egypt. With a team of over 800 employees, we excel in delivering outstanding customer experiences tailored to our clients' needs. We specialize in a variety of Business Process Outsourcing (BPO) services, including call centers, inbound and outbound support, back office processes, and more. Our focus is on providing flexible, high-quality customer support solutions such as inbound care, sales, marketing, and technical support to help our clients achieve their business goals.
Role Description
This is a full-time hybrid role for an English Customer Service Representative based in Cairo, Egypt, with the option to work partially from home. The role involves providing exceptional customer support by responding to customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Representatives will assist customers with their concerns, deliver accurate solutions, and maintain a positive customer experience while adhering to company policies and procedures.
Qualifications
- Strong skills in Customer Service, Customer Support, and ensuring high levels of Customer Satisfaction
- Proficiency in managing Customer Experience and maintaining long-term client relationships
- Excellent verbal and written English communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a hybrid environment with flexibility
- Prior experience in a customer-facing role is a plus
What we offer
- Hybrid Module
- WFH flexibility
- Paid Training Program
- Transportation provided
- Laptop and headset provided
- social and Medical Insurance
- Earn up to 20k with Kpis
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