al candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
-Handle customer requests efficiently across all channels (calls, chats, emails, and all types of assigned cases), ensuring high availability and response rates.
-Respond promptly to customer inquiries, orders (such as refunds or exchange) following the airline and company’s rules and regulations.
-Maintain a professional, customer-first approach to ensure exceptional service quality and high customer satisfaction.
-Identify and escalate issues when needed and contribute to process improvements that enhance operational efficiency.
-Maximize successful outcomes by offering our additional services.
-Regularly follow-up on the
cases he/she has taken and provide the client with all the information along the way.
-Maintain complete and accurate documentation of all customer interactions and actions taken to ensure compliance and clear communication.
-Communicate and coordinate with different departments efficiently as necessary.
-Keep into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments.
-Review the actions taken to ensure that it’s being taken according to airlines rules/procedures as well as agency’s policies.
-Coordinate with internal teams and external suppliers/airlines to expedite case handling and secure necessary waivers if needed.
Our
requirements:
- Bachelor's degree.
- Minimum of 1-3 years of work experience.
- Excellent English level C1, with strong verbal and written communication skills
- Good knowledge of the Travel industry is a plus.
- Different GDS’s knowledge (Sabre, Amadeus, Apollo) is a plus.
- Communication and Presentation skills.
- Excellent organizational and planning skills.
- Customer Orientation.
- Team Player
- Flexibility to work on rotational shifts.
- Advanced troubleshooting and multi-tasking skills.
- Problem-solving skills.
- Negotiation skills.
- Patience, compassion and empathy.
We offer:
- Net Salary: 12,000 EGP
- USD KPIs up to $200
- Attractive GP incentives
- Engagement with a major international group.
- Hands-on experience with industry-defining innovative trends.
- International and multicultural experiences.
- Unlimited professional development.
