3Sixty is a US based company offering a range of products and services to dental professionals. As our volumes grow, we are strengthening operational leadership with a senior operations manager role.
Role Summary
We are hiring a senior operations leader to run the daily performance of ourdigital dental design and manufacturing operations, and to ownproduction and delivery SLAsend-to-end. This role is responsible for throughput, backlog, quality, staffing, and execution discipline—ensuring every case moves smoothly from intake to final delivery.
This is a hands-on leadership role based in Cairo, working closely with leadership and cross-functional teams to maintain high standards while scaling output.
Key Responsibilities
1) Case Delivery & SLA Ownership
Own end-to-end case flow: intake → planning/design → review/QC → delivery
Ensure SLA / turnaround targets are met across all case types
Monitor backlog and capacity; take action early to prevent delays
Resolve delivery risks and operational bottlenecks quickly
2) Team Leadership & Performance
Lead and develop managers/team leads across design and planning
Set clear expectations, daily/weekly targets, and accountability rhythms
Run performance reviews and coaching plans; build bench strength and succession
Build an environment where people feel supported, clear on priorities, and accountable
3) Quality Management
Drive consistent quality through structured review processes and clear standards
Reduce rework and remakes by addressing root causes (training gaps, unclear inputs, workflow issues)
Partner with quality/training to improve adherence to protocols
4) Workforce Planning & Operations Control
Manage staffing, scheduling, shift planning, and workload allocation
Track operational KPIs (delivery, output, rework, utilization, attendance) and report them clearly
