ny Description
Alorica is a global leader in customer experience management, dedicated to creating customers for life by delivering exceptional, innovative, and meaningful interactions. By combining industry expertise, proven performance, and cutting-edge technology, we help brands achieve tangible results and unlock new opportunities. With 100,000 professionals across 17 countries serving over 250 brands in 75+ languages, we are committed to fostering creativity, curiosity, and collaboration. Alorica's deep client relationships and commitment to integrity and authenticity set us apart as a pioneer in the customer experience industry.
Role Description
This is a full-time on-site role located in Qesm El Sheikh Zaid for a Travel Advisor (Irish Account). The Travel Advisor will handle customer inquiries, assist with travel arrangements, and resolve customer service-related concerns efficiently. Day-to-day responsibilities include responding to customer queries, ensuring satisfaction, and booking and managing travel itineraries for individual and group clients while maintaining excellent communication standards.
Qualifications
- Strong Customer Service and Customer Satisfaction skills to manage client interactions effectively and ensure a positive experience
- Proficiency in Communication to handle inquiries, provide information, and resolve issues with clarity and professionalism
- Experience and expertise in Travel Arrangements and working with travel agencies to coordinate bookings, itineraries, and related services
- Ability to work collaboratively in a dynamic, on-site environment with a client-focused approach
- Familiarity with travel-related software and systems is a plus
- Fluency in English and familiarity with Irish travel preferences is preferred
- Relevant educational qualifications or certifications in travel, hospitality, or related fields are advantageous
