Company Description
Palmier Developments is a prominent Real Estate Company established in 2016, offering high-quality and unique properties in New Zayed. We prioritize creating environments with smart planning, eco-friendliness, and privacy to ensure top standards of living for our residents.
Role Description
This is a full-time on-site role for a Information Technology Specialist (Real-Estate) at Palmier Developments in Qesm El Sheikh Zaid.
Key Responsibilities:
1. Technical Support:
- Provide direct support to end-users by troubleshooting hardware, software, and network issues.
- Assist with the setup and configuration of computers, applications, and other IT systems.
- Deliver timely remote and on-site support to resolve IT-related problems.
2. Network Administration:
- Maintain and manage network infrastructure, including routers, switches, firewalls, and wireless networks.
- Monitor network performance and troubleshoot connectivity issues to ensure uptime.
3. System Maintenance:
- Perform routine maintenance, updates, and patches to operating systems and applications.
- Manage system backups, restore points, and data recovery processes to ensure data integrity and availability.
4. Security Management:
- Implement and maintain security protocols, including firewalls, anti-virus software, and encryption tools.
- Monitor network and system activity for signs of unauthorized access or breaches, taking corrective actions when necessary.
5. Hardware & Software Installation:
- Install and configure new hardware and software as required by the organization.
- Manage software licensing and ensure compliance with company policies.
6. Troubleshooting & Diagnostics:
- Diagnose and resolve hardware, software, and networking issues efficiently.
- Maintain a knowledge base by documenting issues and resolutions for future reference.
7. Documentation:
- Keep accurate and up-to-date records of all IT systems, configurations, and procedures.
- Document and report on incidents, problems, or outages.
8. End-User Training & Support:
- Provide training for end-users on new technologies, software, and IT best practices.
- Assist employees with general IT inquiries to ensure effective and efficient use of company systems.
9. Project Assistance:
- Support IT projects, such as system upgrades, migrations, and new technology implementations.
- Offer technical expertise and hands-on assistance during all project phases.
Qualifications:
- Proven experience in IT support, network administration, or a related field.
- Strong troubleshooting and problem-solving skills.
- Experience with network infrastructure, including routers, switches, and firewalls.
- Knowledge of security protocols, backup processes, and data recovery.
- Proficiency in hardware and software installation and configuration.
- Excellent communication skills and ability to provide training to end-users.
- Ability to work independently and as part of a team in a fast-paced environment.
