A leading Enterprise Software company based in Saudi Arabia is looking for L1 Support Engineers to join its growing team to be based in Egypt.
Work Model: Remote/Saudi Arabia
Responsibilities:
• Providing software application support under the supervision of the Senior Engineer.
• Respond to incoming technical support tickets and emails in an effective and efficient manner
with prioritizing multiple open issues.
• Ensuring effective front-end and back-end functionality of applications. Linux SOL
• Perform system health checks and update the status to the team and customer if required
• Troubleshoot, investigate and analyze customer problems/issues, walk through step-by-step
resolution procedures
• Timely escalate issues to the next level or vendor after investigation and manage escalations with customer.
• Performing analyses on software application functionality and suggesting improvements.
• Documenting, maintaining and updating technical documents, processes and monitoring
application performance metrics.
• Perform other tasks as assigned
• Available to work in shifts
• Flexibility in accepting any new system by management to work and monitor with the team as
needed
Education & Certificates:
• Bachelor’s degree in information technology or equivalent
• ITIL Foundation certificate is preferred.
Skills:
They are mainly looking for hands-on experience or, at minimum, solid foundational knowledge in some of the following areas:
- Big Data Technologies: Apache Spark, Spark SQL, Hive, HBase
- Streaming & Messaging: Apache Kafka
- Big Data Platforms: Cloudera
- Containerization & Orchestration: Docker, Kubernetes, OpenShift
- Databases: SQL and NoSQL databases
- Programming Languages: Python, Java, or Scala
- Data Engineering Concepts: ETL/ELT, data pipelines, data modeling
- Linux Environment: Linux commands, shell scripting, and working in Unix-based environments
- Verbal and written communication.
- Excellent multitasking skills.
- Customer service.
- Diagnostics.
- Critical thinking
