The role is to ensure proper computer operations so that end users can accomplish their daily tasks.This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at desktop level.
Responsibilities/Duties
Profil de candidat recherché :
- Resolve assigned customer technical issues (diagnosis, intervention, alert)
- Escalate as required, within a proper time frame
- Meet SLA’s
- Communicate to customers clearly, effectively and professionally
- Participate in On-Call/After Hours Rotation
- Manage materials resources
- Other duties and responsibilities might be assigned
ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- Fluent in English and Arabic
- Microsoft Office Programs
- Microsoft Desktop Operating Systems
- Windows Server Administration
- Computer Networking, including switches, routers and wireless access points
- Knowledge of print drivers, print servers and multi-function printer
