Job Details

Experience Needed:1 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:8000 To 10000 EGP Per Month

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer ServiceProblem SolvingCRM SoftwareTeamworkCommunicationData EntryTime ManagementCall CenterCall Center AgentCustomer SupportCustomer CareCustomer Service ManagementCustomer Experience

Job Description

• Medical / Insurance Arabic Account
• Handle inbound calls to assist customers with inquiries.
• Provide accurate information regarding services, procedures, and document requirements.
• Resolve customer issues efficiently while maintaining high levels of professionalism and empathy.
• Document all customer interactions and update records in the system promptly and accurately.
• Collaborate with internal teams to escalate and resolve complex cases.
• Follow up with customers to ensure their needs are met and issues are resolved.
• Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
• Adhere to company policies, procedures, and quality standards in every interaction.

Job Requirements

• 1-2 years of experience in a call center, customer service, or related role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong problem-solving abilities and attention to detail.
• Strong organizational and time management skills.
• Customer-focused mindset with a positive attitude.

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