ny: Bahthi for Consultations (Bahthi | منصة بحثي)
Location: Remote (Egypt) — serving KSA/GCC clients
Schedule: 6 days/week, 8 hours/day (Saudi time)
Type: Full-time (Independent Service Contract)
About Bahthi
Bahthi is an academic research services company registered in Egypt and operating across GCC markets (focus: Saudi Arabia). We support researchers and postgraduate students through structured academic operations, publication support, and research project assistance.
1.Operations Manager:
Role Summary
We are hiring an Operations Manager to stabilize and scale our daily operations. You will own SLA/response speed, backlog management, workflow discipline, QA audits, and team rhythm—reducing dependency on the founder while maintaining premium communication standards.
Key Responsibilities
- Own response-time SLA and triage rules across WhatsApp conversations
- Build and enforce SOPs: intake, routing, milestones, closure standards
- Implement scope control (revision vs new scope) and escalation ladder
- Run weekly Quality Audits (chat sampling, scoring, coaching actions)
- Maintain trackers/dashboards and report weekly performance
- Enforce compliance: no guarantees (acceptance/indexing/Scopus/quartiles/dates), official channels only, confidentiality and privacy controls
Requirements
- Proven experience in operations / service delivery / customer support leadership
- Strong Arabic writing and professional tone; English is a plus
- High structure: documentation, tracking, KPI thinking, escalation judgment
- Ability to lead remotely and drive accountability
- Familiarity with academic/research/publishing workflows is a strong plus
2.Research Operations Coordinator (ROC):
Role Summary
We are hiring a Research Operations Coordinator (ROC) to manage WhatsApp-based client operations: intake, routing, structured updates, tracking milestones, and preparing cases for QC. This role is ideal for someone highly organized with excellent Arabic writing and strong judgment under pressure.
Key Responsibilities
Respond to clients professionally (WhatsApp-first) and identify service track:
- Publishing/Excellence Allowance, Master’s, PhD, Editing, Statistics
- Collect essential info efficiently (no over-questioning)
- Send updates with clear next step, ETA, and next update time (Saudi time)
- Maintain tracker: statuses, milestones, deadlines, risk flags, closure notes
- Apply revision vs new scope logic and escalate complaints/refund threats
- Prepare deliverables for QC and ensure documentation completeness
Requirements
- Strong Arabic writing; premium professional tone
- High attention to detail, speed, and documentation discipline
- Experience in coordination/support/project tracking (WhatsApp/CRM)
- Academic/research background is a plus (not mandatory)
- Comfortable with KPI-based work environment
