إنشاء حساب
الرئيسية الوظائف
Call Center Manager

Call Center Manager

Job Description Lead, coach, and inspire our customer service team across in-store, phone, chat, an...

منذ 9 أشهر عمل كلي Cairo 206
قدم الآن
المكان

Cairo

نوع العمل

عمل كلي

الخبرة

3-5 سنوات

الراتب

14000 to 17000 EGP Per Month

الملخص الوظيفي

Job Description

  • Lead, coach, and inspire our customer service team across in-store, phone, chat, and social media channels.
  • Develop customer-focused service strategies that build long-term loyalty and improve key satisfaction metrics.
  • Design and refine scalable processes, SOPs, and training tools that support consistent, high-quality service.
  • Review customer feedback and service data to identify trends, challenges, and opportunities for improvement.
  • Oversee performance indicators including CSAT, FCR, AHT, escalation management, and overall team efficiency.
  • Work closely with our retail, logistics, tailoring, and IT teams to resolve complex customer issues smoothly.
  • Manage escalations with professionalism, empathy, and in alignment with the Mr Tailor brand experience.

Job Requirements

  • Minimum 5 years of customer service leadership experience, ideally in retail or an omni-channel environment.
  • A proven track record of elevating service standards and leading high-performing teams.
  • Strong communication skills and the ability to interpret data to drive decisions.
  • Familiarity with CRM platforms such as Zendesk, Salesforce, or Freshdesk.
  • A genuine passion for people, problem-solving, and creating memorable customer experiences

للتقديم الآن

وظائف مشابهة

الأقسام الرئيسية

على أقسام الخدمات والهدف من وراء كل خدمة

الكورسات

+15.0K دورة

المنح الدراسيه

+119 منحة

الوظائف

+123.7K وظيفة

التدريبات

+171 تدريب

المقالات

+4.1K مقال

البودكاست

+9.8K حلقة