We’re Hiring: Remote Customer Support Associate (Arabic/English) — Smart Home IoT (Gulf Markets)
Location: Remote (Egypt) | Type: Full-time | Reports to: Senior Customer Service Lead
We’re a technology company serving customers across the Gulf through major e-commerce platforms. We build and sell smart home IoT devices and connected systems—then support customers in their native language with fast, professional, tech-aware service.
Why you’ll like working with us
- Real tech, real products: Smart home IoT devices & connected systems (not generic consumer goods)
- AI-powered operations: We use AI tools daily to multiply productivity
- Growth & promotion paths: Clear progression based on performance
- Training from day one: IoT + e-commerce platforms + AI tools
- Modern remote culture: Output-focused, data-driven, and organized
What you’ll do (day-to-day)
1) Customer Communication
- Respond to customer inquiries across multiple platforms
- Use templates + AI assistance to reply within SLAs
- Handle common topics: order status, installation guidance, product usage
- Communicate clearly in Arabic (primary) and English
2) Returns & Refunds
- Review and process return requests according to platform policies
- Document reasons and flag patterns or recurring issues
3) Quality & Feedback Monitoring
- Monitor new reviews daily across platforms
- Respond when appropriate and log patterns for product improvement
- Track common issues in internal systems
4) Tools & Systems
- Use AI tools to draft professional, empathetic responses
- Navigate seller platforms efficiently
- Manage customer data via cloud tools and learn new systems quickly
Requirements (must-have)
- Excellent written Arabic (formal, professional customer communication)
- Good English (team communication + platform navigation)
- Technical background OR strong computer literacy (comfortable troubleshooting basics)
- Tech-savvy, fast learner, organized, and self-disciplined (remote work)
- Reliable internet + proper home setup
- Patient, empathetic, professional under pressure
Nice-to-have
- Experience with e-commerce marketplaces
- Prior use of AI tools (ChatGPT / automation / productivity tools)
- Interest in smart home/IoT devices
- 1+ year in customer support or customer-facing roles
- Proven reliability/consistency
What you’ll learn
IoT & Smart Home
- Ecosystems, troubleshooting, integrations, specs
- AI for productivity
- Prompting, automation, AI-assisted communication
- E-commerce operations
- Platform policies, compliance, metrics, customer patterns in GCC
Career path (clear and achievable)
Customer Service Associate (Entry)
→ Senior Customer Service (12–18 months)
→ Customer Service Manager (24–30 months)
Your first 2 weeks (structured onboarding)
Week 1: SOPs, tools setup, AI basics, shadowing, assisted practice
Week 2: Own a primary channel (with end-of-day review), master escalation, performance check-in
What we offer
- Annual raises based on performance
- 100% remote work
- Free AI training (high market-value skillset)
- Continuous learning (tech + e-commerce + modern tools)
- Clear promotion path
- Gulf market exposure
- Flat structure + direct access to leadership
- Output-focused performance culture
How to apply
Send your CV + a short message (5–7 sentences) answering:
- Why do you want to work for a technology company?
- What’s your technical background or computer/software experience?
- Have you used AI tools? If yes, how?
- Can you commit to full-time remote work with consistent availability?
- Why are you a strong fit for technical customer support?
- What’s your most reliable trait—what makes you dependable?
If you love technology, learn fast, stay organized, and communicate clearly—apply now.
