Location: Riyadh

Duration: yearly renewable

Role Summary

The IT Support Engineer provides first- and second-line technical support to ensure the reliable operation of IT systems, applications, and end-user devices. This role focuses on efficient incident resolution, system maintenance, and supporting overall business productivity.

Responsibilities

• Troubleshoot hardware, software, network, and user issues
• Install and maintain desktops, laptops, printers, and peripherals
• Resolve incidents and service requests; escalate when required
• Maintain tickets, documentation, and asset records

Requirements

• Experience in IT Support / Helpdesk / Desktop Support
• Knowledge of Windows/macOS, Microsoft 365, and basic networking
• Familiarity with ticketing systems and ITIL processes
• Strong communication and customer service skills
• Relevant certifications are a plus
• Saudi Nationals preferred

Please share your updated resume if you are interested in this rol

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