Company Description

RAYA Customer Experience (RAYA CX) specializes in next-generation business process outsourcing (BPO) and customer experience management services. Since 2001, RAYA CX has been a trusted partner of Fortune 1000 companies across North America, Europe, the Middle East, and Africa, providing customer service, technical support, and global business solutions. By leveraging highly skilled labor markets, robust strategies, advanced technology, and a culture of innovation, RAYA CX offers effective and integrated services tailored to meet diverse industry needs.

 Role Description

This is a full-time on-site role for a Customer Service Agent (B1) located in Qesm 2nd 6 October. The Customer Service Agent will handle customer inquiries, resolve complaints, ensure customer satisfaction, and deliver exceptional customer support. Day-to-day tasks include responding to inquiries through various channels, maintaining accurate records, and improving customer interactions to enhance overall customer experience.

 Qualifications

Strong skills in Customer Service, Customer Experience, and Customer Satisfaction

Proficiency in Customer Support and working as a Customer Service Representative

Effective communication and active listening abilities

Problem-solving and conflict resolution expertise

Ability to work efficiently in a fast-paced environment and as part of a team

Proficiency in using customer relationship management (CRM) tools is a plus

Fluency in English; additional language skills are an advantage

High school diploma or equivalent; additional education or training in customer service is beneficial

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