Job Description

About Quantanite

Quantanite is a leading global BPO company delivering world-class customer experiences through innovation, operational excellence, and a strong people-first culture.
We are expanding rapidly and looking for motivated, customer-focused individuals to grow with us.

About the Role

We are hiring Customer Service Representatives to support a popular food delivery platform.
In this role, you will serve as the frontline contact for customers, resolving inquiries efficiently while ensuring every interaction leaves a positive impression.

Key Responsibilities

Handle customer inquiries via phone, chat, and email in a professional and timely manner

Resolve issues related to orders, payments, deliveries, and mobile app usage

Provide accurate information on delivery timelines, item availability, and promotions

Coordinate with internal teams and third-party partners to resolve customer concerns

Document interactions clearly and accurately in the system

Escalate unresolved matters with urgency and proper follow-up

Identify recurring issues and share insights with team leaders to improve service quality

Job Requirements

What We’re Looking For

Minimum 1 year of customer service experience (preferably in e-commerce, retail, logistics, or food delivery)

Excellent English communication skills (C1 spoken and written)

Strong problem-solving and conflict-handling abilities

Comfortable working across multiple digital platforms

Calm, professional, and customer-focused under pressure

Flexible to work shifts, weekends, and public holidays

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