Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Enable customers to modernize, automate, and scale their finance and operations on Dynamics 365 F&O by delivering accredited, repeatable, and outcome‑focused engagements that accelerate adoption and consumption, embed Copilot/AI responsibly, and orchestrate cross‑account delivery with account teams to realize measurable business value.The CSA for Dynamics 365 Finance & Operations (F&O) is responsible for enabling customers to modernize, automate, and scale their finance and supply chain operations using Microsoft Dynamics 365. This role drives technical intensity, accelerates adoption of ERP modernization, and ensures successful delivery of Unified and Enhanced Solution engagements. The CSA acts as a trusted advisor, guiding customers through their Copilot and AI journey, aligning with Microsoft’s AI Business Solutions strategy to deliver measurable business outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Technical Leadership & Delivery
- Deliver accredited engagements (Unified, VBD, MIP, EDE) for Dynamics 365 Finance & Operations workloads.
- Provide deep technical expertise on D365 Finance, Supply Chain, and Copilot Studio to unblock issues and accelerate account growth.
- Configure and operationalize Copilot and AI plugins for ERP workflows without disrupting UI.
- Customer Engagement & Value Realization
- Lead technical discussions with enterprise customers to understand business needs and translate them into ERP modernization strategies.
- Drive adoption and consumption plans aligned with Solution Plays such as Modernize ERP and AI Business Solutions.
- Articulate business value and ROI for Dynamics 365 and AI-enabled ERP scenarios.
- Integration & Innovation
- Enable integration of Dynamics 365 F&O with Power Platform, Dataverse, and Azure services for analytics and automation.
- Promote extensibility through no-code customization and embedded Power Apps.
- Ensure secure and compliant deployments leveraging Azure Active Directory and Defender for Cloud.
- Skilling & Community Contribution
- Maintain technical proficiency through required certifications and advanced skilling (e.g., Copilot Studio, AI Foundry).
- Contribute to IP development, publish best practices, and mentor peers within CSA communities.
- Participate in Solution Play execution and customer conversation practice sessions.
- Compliance & Responsible AI
- Uphold Microsoft Responsible AI principles in ERP and Copilot implementations.
- Ensure accreditation readiness before dispatch and follow standard scoping and delivery practices.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- Proven years experience working on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- Customer Engagement
- Proven experience in customer-facing roles (internal or external).
- Tools
- Proficiency with performance monitoring tools (e.g., DynePerf, TraceParser).
- Certifications
- Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate or Solution Architect Expert (recommended).
- Technical Expertise
- Proven experience as a Dynamics AX/D365 Finance & Operations engineer, architect, or similar role.
- Deep knowledge of D365 F&O architecture and development best practices.
- Proficiency in diagnosing and resolving performance bottlenecks (SQL tuning, query optimization, indexing strategies).
- Familiarity with application deployment, server configuration, and infrastructure optimization for D365 environments.
- Experience
- Proficient hands-on experience in technical aspects of Dynamics 365 Finance & Operations and AX 2012.
- Previous consulting and/or customer-facing role experience.
- Skilled in delivering technical training and resolving complex application issues.
- Skills
- Strong analytical and problem-solving capabilities.
- Excellent communication skills to collaborate with cross-functional teams and explain technical concepts to non-technical stakeholders.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
