Company Description

Aura Communication, founded in 2012 in Cairo, Egypt, is a leader in delivering exceptional customer service with over 800 employees. Specializing in high-quality, flexible customer support solutions, we offer a range of Business Process Outsourcing (BPO) services, including inbound and outbound call center operations, back-office services, and technical support. Our mission is to provide tailored services to meet the unique needs of our clients while ensuring the best customer experience.

 Role Description

This is a full-time hybrid role for an English Customer Service Representative based in Cairo, Egypt, allowing for a combination of office and remote work. Responsibilities include handling incoming customer inquiries, resolving concerns efficiently, improving customer satisfaction, and delivering a positive overall customer experience. The role requires excellent communication and problem-solving skills to ensure client retention and enhance service delivery.

 Qualifications

Proficiency in Customer Service, Customer Support, and fostering Customer Satisfaction

Ability to provide outstanding Customer Experience and address customer concerns effectively

Fluency in English is a must

Problem-solving skills to address and resolve customer issues promptly

Ability to adapt to a hybrid work environment

Previous experience in customer service or call center roles is a plus

Proficiency in using customer service software and CRM tools

what we offer 

Hybrid Module 

wfh flexibility 

Transportation provided 

paid Training Program 

equipment provided 

social and Medical Insurance 

salary up to 20k
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