Job Description

The Business Operations & System Administrator is responsible for managing internal workflows, administering the company’s ERP system (Odoo or any new system), and ensuring smooth daily operations across the business. The role focuses on process control, system accuracy, operational visibility, and supporting leadership with clear data and reports.

Key Responsibilities

• Manage and maintain internal workflows across sales, inventory, supply chain, purchasing, financial and accounting

• Administer the company ERP system and ensure proper configuration and data accuracy • Monitor daily operations, system usage, and process compliance

• Build dashboards, reports, and KPIs to support management decision-making

• Oversee monitoring screens and camera systems for stores and head office to support operational control and loss prevention

• Identify operational gaps, delays, and errors and drive corrective actions • Train users on system usage and operational best practices

Job Requirements

Qualifications & Experience 

• Bachelor’s degree in Business Administration, Information Systems, or related field 

• Minimum 3 years of experience in business operations or system administration (retail  preferred) 

• Hands-on experience with ERP systems (Odoo experience is a strong plus) • Solid understanding of retail operations and end-to-end workflows 

Skills & Competencies 

• Process-driven mindset with strong attention to detail 

- mentality ownership Strong•  

• Problem-solver with a structured and proactive approach 

• Ability to translate business needs into system and process solutions 

• Strong reporting and data analysis skills 

• Clear communication with both technical and non-technical teams 

• High discipline, accuracy, and commitment to continuous improvement 

• Track containers, shipments, and logistics timelines 

• Track major budgets and expenses and report to management.

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