Key Responsibilities:

• Conduct daily rounds on patients in all hospital departments to evaluate the quality of services provided and identify any issues requiring resolution.
• Receive and respond to patient phone calls, addressing inquiries, concerns, and requests in a professional and timely manner.
• Welcome patients at the Patient Relations Office and guide them to the appropriate departments to facilitate smooth access to hospital services.
• Assist patients in expressing their concerns or dissatisfaction with care through verbal or written complaints, and manage these complaints in accordance with hospital policies and procedures.
• Coordinate with internal departments to resolve patient issues and ensure the delivery of optimal patient care.
• Prepare periodic reports within specified timelines, documenting patient issues, actions taken, resolved cases, and pending follow-ups, including re-contacting patients when necessary.
• Conduct patient satisfaction surveys across various hospital departments and document results in designated reports to assess patient satisfaction levels.
• Communicate with patients who leave the hospital against medical advice (AMA) to identify reasons for discharge and document findings in required reports.

Requirements:

• Bachelor’s degree in a relevant field.
• 1 to 2 years of experience in Patient Relations, or a related field.
• Proficient in Microsoft Word and Excel.
  

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